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Use case · Workflow 2 of 6

Lead → Delivery

One pipeline from first enquiry to delivered order — your sales team runs it from WhatsApp.

The problem today

A lead comes in, someone notes it somewhere, nobody knows who called whom, and the customer never hears back. Orders slip through the cracks between people and tools.

What you get
Every lead assigned to the right salesperson automatically
Salespeople update the CRM by replying on WhatsApp — no app to learn
Customers get status updates in their own language

How to set it up on BodhX

Five steps. Each one names the place in BodhX where it happens.

1

Add your sales team

Add salespeople with their WhatsApp numbers and set routing rules — e.g. Hindi enquiries go to Ankur.

2

Leads get assigned instantly

The moment the AI captures a lead, the assigned salesperson gets a WhatsApp notification with the lead's details.

Automatic
3

Salespeople work from WhatsApp

Daily reminder lists, lead cards with buttons, status updates by typing or voice note — the AI understands and updates the CRM after confirming.

WhatsApp — no extra app
4

Customers stay informed

Tell the AI to update the customer and it drafts the message in the customer's language; the salesperson just taps Send.

Msg customer — in the WhatsApp flow
5

Nothing stalls

Ignored leads escalate and reassign automatically; the owner gets a daily digest of the whole pipeline.

AI handles
Assignment & notifications
Daily reminders
CRM updates from chat
Escalation & owner digest
Your team keeps
Making the call
Tapping Send on customer updates

Set this up in under 15 minutes

Start free, forever: every feature except AI images, 120 credits a month, no credit card. See pricing

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