Complaint Management
No complaint goes unseen, unanswered, or unresolved.
A complaint lands on WhatsApp, nobody sees it in the flood of messages, and by evening the customer is furious and writing bad reviews.
How to set it up on BodhX
Four steps. Each one names the place in BodhX where it happens.
Complaints get flagged automatically
Reply Classification categorizes every incoming message — complaints stand out in the inbox instantly.
AI acknowledges immediately
The agent responds right away, collects details, and keeps the customer calm while your team is notified.
Take over when it matters
One tap pauses the AI and puts a human in the conversation — with the customer's full history beside the chat.
Resolve and follow up
Mark resolved to clear the queue, then have the AI check back in a couple of days to confirm all is well.
Set this up in under 15 minutes
Start free, forever: every feature except AI images, 120 credits a month, no credit card. See pricing