Connect WhatsApp
Link a WhatsApp Business number so your agent replies to customers automatically, 24×7.
5 min read · ChannelsTwo ways to connect
- WhatsApp Business API (recommended) — the official, reliable path. Messages flow straight into your agent inbox.
- QR / device link — experimental, for quick testing only. Not for production volume.
Connect your number
- 1Open Channels → WhatsApp.
- 2Choose Connect Number and follow the guided setup for the official WhatsApp Business API.
- 3Complete number verification and assign the agent that should answer this number.
- 4Send a test message to the number and confirm the reply lands in your inbox.
Each number is answered by one agent, or by the routing groups you set on it — and a number must finish verification before it can send. If the status stays Disconnected or 'Last event from Meta' never updates, the setup did not complete; re-run the connect flow.
Already using WhatsApp on this number?
A WhatsApp Business app number can be connected in Coexistence mode: the app keeps working on your phone and your agent answers through the official API (the number card shows "Coexistence"). A number on personal WhatsApp cannot be connected as it is — move it to the WhatsApp Business app first, or use a new number.
Message templates
To start conversations (not just reply), WhatsApp requires pre-approved templates. Create and submit them under Campaigns → Templates, then use them in broadcasts and follow-ups once Meta approves.